Single Quality Framework

Encara is ready for the the new Single Quality Framework!

We’ve been building awareness and understanding of the new Consumer Outcomes and look forward to supporting the transition to the new Aged Care Quality Standards with our clients across the country! 


Our therapists will continue to focus on:

  • Delivering comprehensive functional and musculoskeletal assessments to guide safe and accurate care planning;
  • Approaching their work with a strong focus on the consumer, their needs, goals and preferred therapy options;
  • Supporting the health, well being and quality of life of residents by managing pain; and
  • Supporting your residents with personally tailored therapeutic exercise programs, enabling them to do the things they want more actively, more meaningfully and with more purpose.

Encara supports consumer’s well being and quality of life.

  • Evidence based falls prevention programs;
  • Mutli-disciplinary service coverage;
  • Individually tailored exercise programs to meet the goals of each resident;
  • Functional and engaging group based exercise programs; and
  • Our team receive regular dementia training to support compliant year round service delivery.

Partner with the highest quality, consumer driven service provider.

  • The highest quality without the highest cost – Encara’s unique ACFI tools deliver the correct funding for each resident at the lowest possible cost.
  • Comprehensive, collaborative and customer outcome focused assessments, care planning and service delivery available nationally.

If you’d like to know more about how Encara can support you through these big changes, contact us here or call us on 1300 761 965!


Improvement and Innovation – Is Your Site on Track?

At Encara, we’re constantly thinking of ways to improve and add value for our clients.

It can be hard to improve and innovate in the face of cost and external compliance pressures. A partnership with Encara delivers off the shelf improvement and innovation for aged care providers. 


Partnering with Encara will deliver:
  • Improved rates for service – chat to us about your current set up, and we will put forward a competitive rate!
  • Improved manual handling systems – an interactive approach with achievable outcomes and no extra high fees!
  • Improved pain management reporting systems – streamlined compliance and transparent billing procedures, chat to us to find out more!
Just some of our innovative tools:
  • Unique ACFI tools for better funding outcomes – our ACFI tools are second to none and exclusive to Encara!
  • Simple ACFI training activities – it’s vitally important for your team to be on the same page as your allied health team!
  • Holistic wellness and therapy programs – we care about your residents!

If you’re interested in learning more, get in contact with us today on 1300 761 965 or click here to leave us a message.


Are You One of the 43% Running at a Loss?

With a rise in aged care facilities reporting a loss, it’s worthwhile having a closer look at your pain management bill.

Are you experiencing:

  • Overprescription of Item 4b;
  • Validation downgrades due to insufficient treatments and poor holiday back fill;
  • Underfunding across the Activities of Daily Living Domain; and
  • A lack of co-operation and integration between the allied health team and the ACFI teams.

How can Encara help?

  • Contact us to request a quote for the provision of allied health and pain management services.
  • Are you out of contract and open to changing to Encara?
    • Yes? Contact us to book in a free audit and detailed quote for cost comparison.

The lowest rates for pain management are just the beginning. Did you know:

  • Your allied health team must support ADL funding as well as CHC funding. Does your allied health team know how?
  • Your ACFI team must have control of all pain management admissions. Do you have control?
  • Your ACFI team should benefit from simple learning activities to understand how allied health can boost ADL and CHC funding. Does your allied health provider give you this support?
  • Encara’s unique invoice reporting system provides detailed spend data and opportunities for cost savings.

Improving Financial Performance in Aged Care

Finally, 2018/19 sees an increase in the ACFI subsidy!

With recent reports of up to 43% of aged care providers experiencing significant financial stress, this will be welcomed news across the industry. The changes are effective from 1 July 2018.

Although increased subsidy rates are a win, the biggest efficiencies for struggling providers are delivered through achieving the correct ACFI funding for each resident you care for, at the lowest possible cost.

Your allied health team should be actively supporting these outcomes by:

  1. Providing evidence to secure accurate ADL claiming; and
  2. Preventing unnecessary overprescription of the “Rolls Royce” Item 4b pain management program.
Do you need more from your allied health team? Are you spending too much on pain management?


Contact Encara today to learn how we support the correct funding for each resident at the lowest possible cost.


Click here to see the new subsidy rates!


Save on your training with Encara

Looking for a user friendly, versatile way to train your staff? Encara’s Online Learning Management System (LMS) delivers.

Our LMS provides interactive training modules for your staff, which have been tailored to fit the aged care industry. Some of the modules available are:



  • General evacuation training;
  • Fire awareness and extinguisher training;
  • Bullying and harassment for employees; and
  • Bullying and harassment for managers and supervisors.


  • Preventing healthcare associated infections Part 1;
  • Preventing and management occupational violence in the Health Care setting;
  • Safe medication management;
  • Assist clients with medication; and
  • Identifying, reporting and responding to the abuse of older people in care.

Manual Handling:

  • Manual Tasks in Aged Care.


  • ACFI for Allied Health – An Introduction to the Aged Care Funding Instrument.

Staff can be grouped into different positions, and allocated various modules that are suitable for their roles! The modules are modern, interactive and can be completed on any device, at any location and at any time. Our LMS is flexible to add and remove staff when required making it easy to manage throughout business growth periods!

Encara’s ACFI training module is unique and exclusive to Encara – assist your staff to better understand the ins and outs of the ACFI today!


Don’t pay extra high fees for training – our LMS can be packaged into your physio and pain management program to deliver significant savings, and no messy billing structure!


Click here to contact Encara today to learn more about our LMS!

Encara – Supporting Quality and Delivering on Safety in Aged Care

Minister Ken Wyatt has announced a new national independent Aged Care Quality and Safety Commission in response to the Carnell-Paterson review into the Oakden Older Person’s Mental Health Service.   See his media release here

The new Commission will start from 1 January 2019 and will bring together the functions of the Australian Aged Care Quality Agency, the Aged Care Complaints Commissioner and the aged care regulatory functions of the Department of Health.

In addition, a performance rating scale against the quality standards will be developed and made publicly available. The MyAgedCare website will also include a user friendly comparison tool.

Encara understand the fast pace of change in the aged care industry must be met with an eye for continuous improvement from providers and their partners.

So how does Encara’s family of therapists support quality and safety across Australia’s aged care homes?

  • We support constant collaboration between therapists and the clinical team;
  • We deliver accurate, detailed and deficit focused musculoskeletal assessments that provide a solid evidence base to develop accurate plans of care;
  • We apply a risk management process when completing transfer and mobility prescription with a focus to prevent falls and manual handling related injuries;
  • We develop and maintain appropriate, goal driven exercise plans for each resident to optimise mobility and dexterity;
  • We develop and maintain customised, holistic, engaging and efficacious pain management plans;
  • We support residents to engage actively and meaningfully in leisure, exercise and their activities of daily living; and
  • We deliver training through Encara’s Online Learning Management System that is complimented by our detailed on site manual handling competency based training sessions.

These are just some of the big ticket items and outcomes we achieve. To learn more of our unique activities, systems and tools, call 1300 761 965, or contact us here to book a meeting today.



Flu Season Ahead – Encara’s Vaccination Procedure

It is believed that there are some 1,500-3,500 influenza-related deaths annually in Australia, with the elderly being particularly at risk.

In addition to the loss of life, annual influenza outbreaks represent a significant healthcare burden and cost to industry and to the individual. A recent study found that annually in Australia, influenza:


  • Causes 18,000 hospitalisations
  • Requires over 300,000 GP consultations
  • Costs the Australian health care system at least $85m.


Annual influenza vaccination continues to be the most important measure to prevent influenza and its complications. While in some cases, influenza vaccination may not prevent a person developing the disease, it can help to reduce the severity and/or duration of the disease and potentially prevent further serious complications.


Encara are committed to providing the safest possible environment for the residents and staff of the clients that we work for, as well as for ourselves and our families.


Each year Encara make free vaccinations available for all staff through our corporate vaccinations program.


We recommend that any staff experiencing the flu or flu like symptoms do not attend work. 


Just another reason why Encara is your perfect allied health partner.


Call 1300 761 965 to make a booking to meet with us, or click here to leave a message on our Contact Us page.


Need Savings? Encara Delivers!

It takes more than a good rate to deliver the best return!

When you partner with Encara, you will enjoy the benefits of our Complex Health Care Optimisation and Uplift assessments free of charge. We will ensure your allied health spend is efficient and focused towards those with real clinical needs.

In short, we support the correct ACFI funding for each resident at the lowest possible cost.

Encara’s simple and unique visual tools deliver outstanding results!

  • Are you experiencing a high proportional uptake of Question 12 Item 4b within your sites?
  • Are you experiencing inconsistent results across different locations in your group?
  • Is your return on investment bottoming out?

Encara’s simple visual ACFI tools are loved by organisations of all sizes across the country. From large, multi facility providers to small, stand alone sites.

We will assist your team to make efficient and clinically sound decisions everyday. Our unique reporting system delivers transparency on the results.

Click here to send us mail. We’d love to meet at your convenience.

Do You Deserve a Standing Ovation?

The Encara family is delivering expert allied health care services across the country, year round. We support those living with injury, illness, pain and disability to remain active and happy!

Encara’s Standing Ovation is a an employee award initiative, designed to recognise outstanding effort, care and results.

So what’s so good about getting a Standing Ovation? Along with big time kudos, there’s:

  • Perks and prizes during the year;

  • Big time prizes for the ultimate Standing Ovation winners in each state; and

  • Recognition as a high performer and naturally as a result, the opportunity to accelerate your career within the Encara Family.

A career in allied health is a rewarding life of service. Our clients value our care and effort everyday.

A career with Encara will reward you for the outstanding effort and results you personally deliver.



Need Allied Health? Take a Closer Look at Encara

Encara specialise in the provision of allied health services to the aged and community care sectors.

The Encara family is working across the country to help people and improve lives. We do this by creating successful partnerships with aged and community care providers.

So why should you consider partnering with Encara?

Our key points of difference:

  • We understand that therapist continuity boosts your customer and care experience;
  • We are ACFI experts that assist you to secure the correct funding for each resident at the lowest possible cost; and
  • We are efficient, with industry leading pricing to boost your return on investment from allied health services.

Is your allied health partner struggling with the pace of change across aged care? Do you have:

  • Inadequate record of therapy treatments impacting your validation results;
  • Inadequate and inaccurate musculoskeletal assessments that are not congruent with resident needs and impacting on your Activities of Daily Living claims;
  • Constant swapping of staff or failure to back fill leave; and
  • Over prescription of expensive item 4b pain management programs?

Encara can help!

Encara work with many of the country’s leading for profit and not-for-profit aged care providers.

If you would like to see how Encara can support your site, please click here to send us mail or call 1300 761 965 to set a meeting today!